Refund policy

30-Day Happiness Guarantee

We want every Pickleball Twist® game to make your court a little more fun. If you're not happy with your order for any reason, email us within 30 days of delivery at orders@twistcreative.co with your order number, and we'll refund you in full. No need to send the deck back, and yes, this includes sale prices.

How to request a refund or return
Email orders@twistcreative.co with your order number within 30 days of receiving your order. If we need an item back, for example a wrong item we sent, we'll email you instructions and a prepaid label. Please don't mail anything back without contacting us first; items sent without a request can't be accepted.

Damaged, defective, or wrong item?
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 30 days of delivery with a photo, and we'll send a replacement or a full refund, whichever you prefer.

Lost or never arrived?
If tracking shows no delivery 10 days after your ship date, email us and we'll reship or refund.

Exchanges
Want something different? Email us. We'll refund your original item under this guarantee, and you can place a new order for the item you want.

Partner products
Some add-ons (like socks, cups, caps, and ornaments) are sold and shipped by our partner brands through Shopify Collective. We'll still handle your request. Just email us and we'll make it right with our partner.

Amazon orders
If you bought Pickleball Twist® on Amazon, returns are handled through your Amazon account under Amazon's return policy.

Gift cards
Gift cards can't be returned or refunded.

European Union 14-day cooling-off period
If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery, for any reason and without giving a reason.

Refunds
We'll email you when your refund is approved. Refunds go back to your original payment method within 5–7 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, please contact danny@twistcreative.co.

Questions? We're always happy to help at orders@twistcreative.co.